Refund policy

Return & Refund Policy

We take pride in creating high-quality custom and personalized stickers. Because the majority of our products are made-to-order and personalized specifically for each customer, we do not accept returns or exchanges.

All sales are final.

Our Errors — We Make It Right If we made a mistake on your order (wrong design, incorrect size, printing error, or any fault on our end), we will fully accommodate a free replacement or exchange at no cost to you. Simply contact us within 7 days of delivery at customs@jomarrjs.com with a photo of the item and your order number, and we will resolve it promptly.

Damaged or Defective Items If your order arrives damaged due to a production defect, please contact us within 7 days of delivery with a photo and your order number. We will review your claim and, if approved, offer a replacement or store credit at our discretion.

Custom Orders Custom and personalized orders are non-refundable once production has begun. Please review all design details carefully before submitting your order.

Pre-Made Catalog Items For pre-made stickers purchased from our catalog, we may accept returns within 14 days of delivery if the item is unused and in its original condition. Please contact us before sending any items back.

Questions? Reach out to us at customs@jomarrjs.com and we'll do our best to make it right.